Website Care Plans
Protecting your Investment
Think of your website like a high-performance vehicle. Launching it is just the start; keeping it running safely, quickly, and reliably requires regular tuning under the hood. Most business owners don’t have the time to track security patches or fight with server updates – and you shouldn’t have to.
Why "Set and Forget" is a risk
Technology moves fast. Software evolves, security threats change, and browsers update. Without regular maintenance, even the best-built websites can encounter hurdles:
- Security Vulnerabilities: Outdated plugins are the #1 way sites get hacked. We keep your "doors locked" with real-time updates.
- Slow Loading Speeds: Over time, databases get cluttered. Regular "housekeeping" ensures your site stays snappy for your visitors.
- Broken Features: A browser update can suddenly make a contact form or gallery stop working. We catch these glitches before your customers do.
- Data Loss: If the worst happens and your site goes down, a recent off-site backup is the difference between a 10-minute fix and starting again from scratch.
High-Speed Australian Hosting
Your site is stored on high-performance servers right here in Australia, ensuring fast load times for your local customers.
Professional Software Licenses Included
We cover the ongoing costs for the professional tools and plugins used to build and run your site, saving you hundreds in individual annual fees.
Regular Software & Security Tuning
We perform monthly maintenance to keep your site's software updated, ensuring everything runs smoothly and stays compatible with the latest browser updates.
Priority Critical Security Patches
If a major security flaw is discovered in a common plugin, we don't wait for the monthly cycle. We jump in immediately to patch the hole and keep your data safe.
24/7 Security Monitoring
We use automated systems that watch your site around the clock, blocking suspicious login attempts and alerting us to any unusual activity instantly.
Domain & DNS Tech Support
We handle the behind-the-scenes settings that connect your web address to your website, making sure your site stays reachable and your emails keep flowing.
General Technical Support & Fixes
If something isn't working as it should, we're on it. We prioritise fixing bugs and technical glitches to keep your visitor experience seamless.
Secure Off-site Backups
We take regular snapshots of your site and store them in a separate, secure location. If the worst happens, we can have you back up and running in minutes.
Image & Media Optimisation
Large photos can make a site feel sluggish. We use tools that shrink the file size of your images without losing quality, keeping your pages fast and snappy.
Reliable Email Delivery (SMTP)
We manage the technical setup that ensures your contact form enquiries actually reach your inbox instead of getting lost in a spam folder.
Optional Upgrades
As your business scales, your needs might change. We offer additional support for those looking for a more robust edge, including Performance Tuning, Advanced Visitor Analytics, and full eCommerce Management.
Online Store Management
We handle the extra heavy lifting required for online shops, from securing your checkout process to ensuring your product syncs and payment gateways are always running perfectly.
Dedicated Performance Server
For high-traffic sites that need their own dedicated space. This ensures your site stays lightning-fast even during your busiest sales periods.
Global Speed Boost
If you have customers outside of Australia, this technology stores copies of your site in data centers around the world so it loads instantly, no matter where they are.
Advanced Security Management
Upgrades your site to real-time threat intelligence. While standard security has a 30-day delay on new rules, this add-on provides instant firewall updates and malware signatures the moment a new threat is identified globally.
Advanced Speed & Performance Tuning
We use high-end optimisation tools to shave milliseconds off your load times, which keeps Google happy and prevents frustrated visitors from leaving.
Inclusion & Accessibility Audits
We monitor and adjust your site to ensure it’s easy to use for everyone, including visitors with visual or physical impairments, keeping you compliant and welcoming.
Comprehensive Quarterly Health Checks
Four times a year, we do a deep-dive manual audit of your entire site to catch performance drifts and fine-tune your settings for the coming season.
Website Policies Generator
Automatically updating Privacy Policy, Terms & Conditions, Cookie Consent & Policy, Disclaimer generator providing protection for your business.
An important note about Website Policies
The primary goal of most business websites is to generate more quality leads. Other goals can include improving website performance through analytics or to encourage users to register for newsletters. Whether it be because of contact forms, website analytics tools or a newsletter integration, websites are constantly collecting the personal information of its users.
Over the past few years years, privacy laws have been implemented by many countries to protect the personal information of its citizens. Over the coming years, more privacy laws will be introduced. Privacy fines can range from $2,500 up to $7,500 per infringement (which could mean per website visitor).
These privacy laws do not care about where the business is located; they only care to protect their citizens. Many of these privacy laws and bills also do not care about the size of the company. Because of this, we recommend to all of our clients that they consider not only having a Privacy Policy, but also having a strategy to keep it up to date over time.
This is also why we provide the option of a Termageddon license for all of our care plan clients. Termageddon not only helps you quickly generate a Privacy Policy for your website, but their team monitors privacy laws and can automatically update your policies when the laws change. They are the only Privacy Policy generator listed as a trusted vendor by the IAPP.org, an organisation consisting of 60,000 privacy attorneys and professionals. We even use Termageddon on our own website.
Termageddon’s monthly license can be included in your website care plan:
- $120/year value
- Includes an auto-updating Privacy Policy, Terms & Conditions, Disclaimer and more for your website
- Your policies stay up to date automatically
- Receive updates directly from Termageddon when new privacy laws are going into effect
- Receive notifications when new questions need to be answered to ensure you are compatible with new required disclosures
- Attorney friendly – Invite your attorney to review the policies and even ‘override’ sections of each policy to their liking, if they wish. Future updates will be suggested by Termageddon, but they won’t override what your attorney changed without your permission.
Frequently Asked Questions
Website Care Plans generally include tasks required to keep your website healthy and ensure it is performing at peak efficiency. It includes regularly checking your website for issues, correcting any issues, and system updates.
All Standard Website Care Plan inclusions are listed here for your convenience
Just like your car, a website needs to be maintained regularly to ensure it is remains healthy. User experience, security and SEO all benefit from regular updates.
No two websites are the same and can vary in functionality and complexity. Generally we run maintenance tasks weekly but the schedule can be adjusted as required depending on the site’s requirements.
The cost of a maintenance package for your specific website will vary depending on your requirements. We would be happy to schedule a call or meeting to discuss the requirements for your site before submitting a maintenance plan proposal
Website optimisation simply means improving the performance of your website. It can refer to the speed of your site, the user experience, or search engine optimisation (SEO).
Having fresh content on your website is beneficial to both your users and also Google. New content that answers all the questions a user may have usually helps your website’s ranking and also improves conversions.
A slow website is usually due to images being too large and not optimised for the web. Another reason your website could be slow is bad coding or bulky pre-made themes.
SEO is important for a website as it ensures search engine users get the most trusted and optimum user experience. Content achieving page one rankings are highly relevant and credible. Websites that rank higher usually receive more meaningful traffic.